Terms & Conditions
📜 Terms & Conditions
Last updated: 12/12/2025
Welcome to Lovnola. By using our website and purchasing our products, you agree to the following terms and conditions:
We offer a variety of freshly baked granola, prepared daily using high-quality natural ingredients.
All images and product descriptions on the website are for display purposes only, and some details may slightly vary due to the handcrafted nature of our products.
Customers must provide accurate and complete information during the ordering process to ensure correct delivery.
We accept the payment methods available and shown during checkout.
We reserve the right to refuse or cancel any order in cases such as insufficient stock, incorrect information, or any special circumstances preventing order fulfillment.
We deliver across the Kingdom of Saudi Arabia (with plans to expand in the future).
Delivery time depends on the customer’s location and the shipping company. We will make every effort to ensure delivery within the estimated time, considering external factors such as shipping delays or peak seasons.
All website content—including images, texts, logos, designs, and Lovnola products—is the exclusive property of Lovnola and may not be used or reproduced without prior written permission.
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page once implemented.
🔒 Privacy Policy
Your privacy is important to us at Lovnola, and we are committed to protecting your personal data.
We collect the information customers provide while using the website, such as:
• Name
• Phone number
• Delivery address
Technical information may also be collected, such as IP address and device type.
We use your data to:
• Process and prepare your orders
• Improve our services and store experience
• Send updates regarding order status or promotions (upon consent)
We protect your data using appropriate security technologies and do not share it with third parties except when necessary, such as with shipping or payment providers.
The website uses cookies to enhance and personalize your browsing experience.
Customers have the right to:
• Access their data
• Modify their data
• Request deletion of their data
This can be done by contacting us directly.
🔄 Return & Refund Policy
At Lovnola, we are committed to delivering fresh granola prepared daily for each customer. Due to the nature of food products and their sensitivity to storage conditions, we apply a clear policy that ensures quality and protects customer rights.
In general:
We do not offer returns once the order leaves the store or warehouse, as our products are food items that may be affected by storage or transportation conditions.
The only exceptions:
A product may be replaced or refunded only in the following cases:
The product received does not match the order.
The product arrives damaged in a clearly visible way upon delivery.
In such cases, you must contact us within 24 hours of receiving the order and provide photos showing the issue so we can resolve it promptly.
Since granola is a fresh, perishable food product:
• Failure to receive the order at the time of delivery will result in immediate product spoilage.
• Any order that is rejected or not received is considered void and cannot be refunded or resent.
• The customer bears full responsibility for not receiving the order on time and is not entitled to any refund.
According to e-commerce regulations in the Kingdom of Saudi Arabia, perishable food products are excluded from return policies, and the store has the right to refuse any return or compensation in cases of non-receipt or delayed receipt of the order.
🚚 Shipping Policy
At Lovnola, we strive to deliver our products to you as quickly as possible and in the best condition.
Orders are prepared within 1–4 business days from payment confirmation.
Preparation time may increase slightly during peak times or busy seasons.
After preparation, delivery typically takes 2–7 business days, depending on the city and the shipping company.
Please note that peak seasons or high-traffic periods may affect delivery times.
📞 Contact Us
For inquiries, support, or feedback, we’re always happy to assist you:
📱 +966573880573
✉️ [email protected]
